Should you find your query not listed under the following, please send in your questions to firstname.lastname@example.org for assistance from a personalized sales executive.
Does Ode To Art ship internationally?
Yes, Ode To Art ships to most international countries. If you do not see your country listed in our dropdown menu on the checkout page, please contact email@example.com, where we would be happy to discuss our abilities to ship to your location.
How do you handle duties and taxes for those living outside Singapore?
Duties and taxes are not added to your order; your duties and taxes will be based on your current country rates. Please note that buyers will be responsible for their own duties and tax.
How do you determine shipping costs?
Shipment costs are determined by the size, weight, and retail price of the item you are purchasing, as well as the delivery location. Smaller works cost less to ship, and larger works, especially those that require unique crating or packaging materials, will cost more to ship. Please note that shipping charges may fluctuate based on changing air fuel charges.
* Ode To Art is currently absorbing all shipping fees for online purchases above USD8,000 and for all artworks that cn be rolled up, valid for our promotional period. Contact us at firstname.lastname@example.org for more information.
Does Ode To Art insure all shipments?
Yes. Ode To Art insures all shipments, so that in the case of loss or damage during shipping we can easily replace any works that were damaged during transit. If this occurs, please contact email@example.com and we will resolve the problem as quickly as possible.
Please note: more expensive works have higher insurance fees, which accounts for higher shipping costs of expensive works.
How do you handle shipping?
Our professional services will ensure that your artworks are well taken of during handling, packing and transit. With years of experience, we have the means to employ the most suitable and secure handling methods for your artworks.
When can I expect my order to ship?
All works from Ode To Art ship within 14 business days of the date the order is placed.
If you do not receive your shipping confirmation email within 14 days following your order date, please contact firstname.lastname@example.org and we will help investigate the status of your order.
How do I know when my order has shipped?
Once we ship your order, you will receive an email confirmation that includes a Courier tracking number so you can monitor your shipment directly.
Can I return an order I have received?
All works offered on our site are final sale items. Thus, we are unable to accept returns for sold artworks except in the case of damage during shipping.